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Delivery Information

Delivery

ALL our baubles are despatched from United Kingdom. This means that all purchases made via our website are protected by UK distance selling regulations. Also our business is registered in the UK. Please be advised that purchasing goods from outside the UK makes you vulnerable to fraud. For information related to our returns policy, please consult our Terms and Conditions.

This is part of Terms and Conditions policy related to delivery only. To find out more please read T&C or contact us using online form.

Due to increased prices introduced by Royal Mail, we include additional surcharge for postage within the United Kingdom (this service used to bcovered by item price).

Shipping within the UK by First Class Royal Mail now costs £3.55 per item.

There is also Royal Mail Special Delivery - Next Day to the UK available for £8.15 per item.

Delivery charges EURO zone countries including Republic of Ireland using Royal Mail Airmail will have added surcharge of £6.11 per item or its current equivalent in US Dollar or EURO.

Delivery using Royal Mail International Signed to USA, Canada and Australia has surcharge of £18.60 per item purchased.

There is no courier delivery option available at this time.

Postal prices are charged per item. That means that if you decide to buy two items, you might receive them in 2 separate consignments but not necessarily as in some cases it is better to send items together in more expensive box. This is done to provide maximum security of items that are very fragile.

Items are usually dispatched on the next working day if ordered before 4 pm, and on the day after if ordered after 4 pm. Items requiring personal message ordered after 4 pm on Friday, will be dispatched on Tuesday morning as the latest. Items ordered after 4 pm on Friday without personal message will be dispatched on Monday morning.

Due to busy periods before Christmas and Easter, we cannot guarantee delivery on time, so please order early to give us and postal services to deliver your order on time.

Packages that were unable to be delivered and where no contact has been made by you, will be returned to netplant and you will be charged for the return to us. If you require the package to be re-sent you will be charged again for the delivery, so please make every effort to contact us. If you have an unusual address or numbering of the buildings or you know the address to be hard to find, please include these details on your order or email us separately with the details immediately after placing the order, so we can contact Royal Mail to ensure the best possible chance of your parcel being delivered on time. Royal Mail usually publish information about Christmas deadlines on this website: http://www.royalmail.com/greetings
We are unable to issue refunds for late delivery by courier or post when netplant has fulfilled its obligation in despatching on time. Packages that were unable to be delivered and where no contact has been made by you, will be returned to netplant and you will be charged for the return to us. If you require the package to be re-sent you will be charged again for the delivery, so please make every effort to contact us. If you have an unusual address or numbering of the buildings or you know the address to be hard to find, please include these details on your order or email us separately with the details immediately after placing the order, so we can pass this information to Royal Mail to ensure the best possible chance of your parcel being delivered on time.
We are unable to issue refunds for late delivery by courier or post when netplant has fulfilled its obligation in despatching on time. This is your responsibility to plan ahead to meet your delivery requirements.

In case of purchasing large quantities of baubles (more than 150 items), you need to contact us first in order to make special arrangements for your order, as each of large orders require individual approach depending on your particular circumstances. The deadline for large orders is 1st October. We will not accept orders for large quantities of baubles after that date.

We would suggest to contact us in any case when you buy more than 10 items at a time.

 

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